Front Office Associate (Front Liner) - International Hotel

Join Kang Libo International Hotel, a premier hospitality destination in Jakarta Utara, and become the welcoming face of our international guests! As a Front Office Associate (Front Liner), you will play a pivotal role in delivering exceptional guest experiences from the moment they arrive until they depart. Our hotel is known for its warm hospitality and commitment to excellence, making it the perfect place to build a rewarding career in the hospitality industry.

In this role, you will be the first point of contact for our guests, ensuring their stay is seamless and memorable. You will use our hotel's Property Management System (PMS) to manage reservations, check-ins, and check-outs efficiently. Daily tasks include greeting guests, assisting with their needs, and ensuring all hotel policies and procedures are followed. This is a fantastic opportunity to develop your customer service skills and contribute to a dynamic and international team.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
• Manage guest reservations and check-ins/check-outs using the hotel's Property Management System (PMS).
• Assist guests with their requests and ensure their stay is comfortable and enjoyable.
• Handle guest complaints and concerns professionally, resolving issues to the satisfaction of the guest.
• Keep accurate records of guest information and transactions.
• Collaborate with the housekeeping and other departments to ensure a high standard of cleanliness and service.
• Promote the hotel's amenities and services to guests, enhancing their overall experience.
• Work as part of a team to maintain a positive and efficient front office environment.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in a front office or hospitality role.
• Fluent in English, both spoken and written.
• Knowledge of hotel Property Management System (PMS) is a plus.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.
• Familiarity with hotel operations and guest service standards.
• Ability to work shifts, including weekends and holidays, as required.

🛠️ Keahlian

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